FAQ
Ordering & Shipping
How long does delivery take?
We ship nationwide across South Africa with free shipping on all orders. Orders are dispatched within 1–2 business days, and delivery typically takes 3–5 business days via our courier partner. You'll receive a tracking link by email once your order ships.
Do you ship internationally?
Yes! We ship worldwide. International shipping rates are calculated at checkout based on your location.
Can I track my order?
Yes! Once your order is dispatched, you'll receive an email with a tracking number and link. If you haven't received it within 2 business days of ordering, please check your spam folder or contact us at info@showerbloom.co.za.
Product Questions
Will the Bloom Showerhead fit my shower?
Yes — the Bloom Filtered Showerhead uses a standard universal fitting (½ inch / 15mm thread) that fits virtually all South African shower arms. No plumber needed — it screws on by hand in under 2 minutes.
What's the difference between the wall-mounted and handheld models?
Both use Bloom's advanced dual filtration system. The wall-mounted (R1,699) replaces your existing fixed showerhead. The handheld (R1,299) gives you the flexibility to direct water where you need it — great for rinsing kids, pets, or hard-to-reach areas.
What does the filter actually remove?
Bloom's dual filtration system combines KDF-55, Calcium Sulfite, and Coconut Activated Carbon to reduce:
- Residual chlorine
- Rust and sediment
- Heavy metals
- Bad odours
The result is softer water that's gentler on your skin and hair. Our filtration exceeds NSF-177 standards and has been verified by independent third-party labs.
Does it affect water pressure?
No — the Bloom Showerhead is designed to improve water pressure while filtering. Many customers notice stronger pressure compared to their old showerhead.
What colours are available?
The wall-mounted model comes in Chrome, Matte Black, and Brushed Brass. The handheld model is available in Chrome and Matte Black.
Filters & Maintenance
How often do I need to replace the filter?
We recommend replacing your filter every 3 months for optimal performance. In areas with particularly hard water, you may notice reduced effectiveness slightly sooner.
How do I replace the filter?
It's simple — unscrew the base of the showerhead, swap out the old filter cartridge for a new one, and screw it back on. No tools required. Takes about 30 seconds.
Which replacement filter do I need?
The Bloom Replacement Filter (R379) fits the wall-mounted showerhead. The Bloom Handheld Replacement Filter (R599) fits the handheld model and includes both the Fiber Activated Carbon Core and KDF/Calcium Sulfite Cartridge.
Returns & Guarantee
What if I'm not happy with my Bloom?
We offer a 100% money-back guarantee. If you're not satisfied, return your Bloom within 60 days for a full refund — no questions asked.
How do I return a product?
Email us at info@showerbloom.co.za with your order number and we'll arrange the return. We'll issue your refund within 5–7 business days of receiving the product back.
Still have a question?
Drop us a message at info@showerbloom.co.za or WhatsApp us on 076 852 1372. We typically respond within a few hours during business days.